FAQs

Frequently Asked Questions

Questions about our solar garden lights? Please read the FAQs below. If you can’t find the answer you’re looking for, please contact us here.

Shipping & Delivery

How does shipping and delivery work?

So you've made an order? Welcome to the hqsolarlighting family!

Once you have placed an order, our team will carefully package your lights and ship them within24-48 hours. To speed up delivery if your order contains different types of lights, you may sometimes receive them separately so we can get them to you as fast as possible.

and then they should be safely in your patiently waiting hands within 4-8 business days**.

As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow its journey.

Please note

 We send via signature required post to ensure safe delivery - if you opt for ‘Authority To Leave’ yourself, we are not responsible for the package in the rare case it is missing or stolen.

Please note

All shipping timeframes are from the advertised date of dispatch. Should your item have a pre-order date (advised next to the product name in brackets), this is the date of dispatch. The delivery timeframe starts from the pre-order date it ships on. If there’s no date next to the product name, you’re in luck - it’s ready to go!