Shipping Policy

100% SATISFACTION GUARANTEED, OR FULL REFUND
We started HQ Solarlighting with the aim to supply amazing quality products designed and manufactured all around the world straight to your doorstep, with up to 80% off retail prices. 
Our Secret: we ship directly from the top factories around the planet, and pass the great saving deals on to you!

The downside: you have to wait longer for shipping (usually between 7-14 days).

The upside: incredibly great deals & quality assured products backed with our famous 100% money back guarantee.

Shipment Processing Time All orders are processed within 1-2 business days. Orders are not shipped on Sundays or holidays.

Shipping Rates & Delivery Estimates 

Most orders are delivered within 7-14 business days after dispatch. In some instances, the delivery can take up to 21 days. Please note, deliveries to the Highlands or other more remote locations can take an additional 14 working days.

Shopping Locations 

We ship to countries around the globe, including but not limited to:

  • United Kingdom
  • Europe
  • United States
  • Canada
  • Australia

If you're unsure whether we deliver to your location, feel free to reach out to our customer support team for confirmation.

Shipment Confirmation & Order Tracking 

You will receive a Shipment Confirmation email once your order has shipped. If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. A gentle reminder: if you've opted for items across multiple brands, anticipate distinct delivery times and potentially varied courier services. 

Customs, Duties, and Taxes 

HQ SolarLighting is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).