Once you've placed an order with us, we understand that you're eager to receive your items as soon as possible. That's why we offer a convenient tracking service that allows you to stay updated on the status of your order. Here's how you can track your order:

Step 1: Locate Your Booking Number

Before you can start tracking your order, you'll need to locate your booking number. This unique identifier is provided to you at the time of purchase and can usually be found in your order confirmation email. If you can't find your booking number, please reach out to our customer support team at kai@hqsolarlighting.com for assistance.

Step 2: Visit the Third-Party Logistics Website

Once you have your booking number, visit the website of our trusted third-party logistics provider. They are responsible for handling the shipping and delivery of your order. You can find the link to their website in your order confirmation email or by contacting our customer support team.

Step 3: Enter Your Booking Number

On the third-party logistics website, locate the tracking section or search bar. Enter your booking number into the designated field and click "Track" or a similar button to initiate the tracking process.

Step 4: Track Your Order

After entering your booking number, the third-party logistics website will display the current status of your order. This may include information such as the estimated delivery date, the location of your package, and any updates or delays that may have occurred during transit.

Step 5: Contact Customer Support (if needed)

If you encounter any issues or have questions about the tracking information provided, please don't hesitate to reach out to our customer support team. They will be happy to assist you and provide any additional information or clarification you may need.

Tracking your order allows you to stay informed and anticipate the arrival of your items. We value your satisfaction and strive to provide a seamless shopping experience from start to finish. If you have any further questions or concerns, please don't hesitate to contact us at kai@hqsolarlighting.com